HP Data Protector ERRORS and Solutions

. HP Data Protector 6.11 Errors & Solutions . . [61:12500] Cannot connect to inet for getting filesystem list on host"clientname.abc.com". . Check for the service on the host. Cannot connect to inet simply indicates that CRS unable to reach client it may be down / service may down/ or firwall stopping the port . . [61:4001] Error accessing the database, in line 1410, file u:\src\sm\bsm2\bcsmutil.c. Database subsystem reports: "[12:1165] Internal Database network communication error." Database subsystem reports: "[12:1165] Internal Database network communication error." . . . Internal error. End medium failed. The Media Management daemon reports: "[12:1165] Internal Database network communication error." . . . This Happens When ever server rebooted unexpectly (while backup is running) . Restart the Cell Manager services.

Emc Legato networker MMINFO usefull TIPS

Here some of use full combinations of mminfo

Generally mminfo resides in /usr/sbin in unix, c:\programfiles\legato\nsr\bin in windows .

To query a client backup info for past 120 Hours:
/usr/sbin/mminfo -avot -c axx.domain.com -t "-120 hours"

some times we can use grep effectively with networker command :
for example above command we can use in alternative way:


/usr/sbin/mminfo -avot -t "-120 hours" | grep -i axx.domain.com

To Query a client backup info with ssid , size of saveset, tape info
mminfo -q "client= axx.domain.com" -r "ssid,name,totalsize,savetime,volume" -t '60 hours ago'

Basic Trouble shooting in EMC Legato Networker

If a client backup failed in EMC legato networker these setups helps you.

# /usr/sbin/ping xxx.abc.com
xxx.abc.com is alive
It is confirms that client is ping able so we can move for second step.

# /usr/bin/rpcinfo -p xxx.abc.com
program vers proto port service
100000 2 tcp 7938 rpcbind
100000 2 udp 7938 rpcbind
390436 1 tcp 9101
390435 1 tcp 8920
390113 1 tcp 7937 nsrexec

By this out put it is confirm that nsrexec running on client.

# /usr/sbin/nsradmin -s xxx.abc.com -p 390113

nsradmin> print nsrla
type: NSRLA;
name: xxx.abc.com;
NW instance info operations: ;
NW instance info file: ;
installed products: NetWorker 7.4.3.Build.569;
version: "EMC NetWorker 7.4.3.Build.569 ";
servers: backup.abc.com;
auth methods: "0.0.0.0/0,nsrauth/oldauth";
administrator: No privilege to view administrator list;
kernel arch: AMD_X8664;
machine type: server;
OS: Windows Server 2003 5.2;
NetWorker version: 7.4.3.Build.569;
client OS type: Windows NT Server on Intel;
CPUs: 8;
MB used: 23525;
IP address: 10.206.1.24, 192.168.41.12;
Above out put may gives the clue about the ip interface and client version which helps you out in trouble shooting.

HP Data Protector CRS Service Errors.

Can not start "crs" service, system error: [1053] 1053 Unknown Error Can not start "uiproxy" service, system error: [1053] 1053 Unknown Error.
Above error happens in Linux , if you miss glib packages. it is known issue with Data protector.

Crs account may not started due to one more reason:
If installation user account password changed it will not start .